All projectsEmsey Hastanesi
Training Design for Healthcare Staff
On 5-6 May, Prof. Dr. C. Ruhi Kaykayoğlu and Y. Bora Kaykayoğlu delivered “Problem Solving & Facilitation” services with Emsey Hastanesi, using innovative and rapid problem-solving techniques to address problems faced by teams and departments as part of training design modules for healthcare staff. Designing Problem-Solving Techniques Training for Healthcare Staff
At a glance
- Project Focus
- Problem Solving · Innovation and Added Value
- Project Lead
- TrainerProf. Dr. C. Ruhi KaykayoğluTrainerY. Bora Kaykayoğlu
- Approaches Used
- Facilitation
- What Emerged
- A shared problem-solving language and process · A solution framework applied to participants' own problems
- Sector
- Healthcare
Inside the project
Focus
How can teams solve complex problems using a shared language and method?
The Emsey Hastanesi project focused on addressing a training need through structured problem-solving practices.
Problem-solving capacity comes not from individual intelligence but from establishing a shared method through repetition. This project established that method.
Need, problemi doğru tanımlamayı sistematik bir beceri haline getirmekti.
Scope
We worked on designing problem-solving training and modules for healthcare staff. We addressed innovative and rapid problem-solving techniques for issues faced by teams and departments, alongside facilitation work.
Implementation
HOW WAS STRUCTURED PROBLEM SOLVING USED IN THIS PROJECT?
Rather than rushing to solve a problem at first glance, we followed a process emphasizing root cause analysis and contradiction-based definition. Participants worked on their own operational problems.
Strong teams are not those that answer fastest but those that can ask the right question.
The journey we designed
- 01EXPLOREA situation map was developed by considering the organization's real needs, current ways of working and external signals together.
- 02REFRAMEParticipants practiced creative problem solving and application through their own real work problems.
- 03BRING IT INTO THE ORGANIZATIONA follow-through plan was developed with teams to connect the methods learned to daily workflows.
Kaykayoğlu project insight
A well-defined problem is half solved.
Explore further
Selected resources that examine the transformation highlighted by this project from a broader perspective.