All projectsKEY Holding A.Ş.
Problem-Solving Training Group 2
On 21-22 November, “Problem-Solving & Facilitation” services were delivered with KEY Holding A.Ş.'s Kütahya branch, led by Prof. Dr. C. Ruhi Kaykayoğlu, using innovative and rapid problem-solving techniques to address problems faced by teams and departments.
At a glance
- Project Focus
- Problem Solving · Innovation and Added Value
- Project Lead
- TrainerProf. Dr. C. Ruhi Kaykayoğlu
- Approaches Used
- Facilitation
- What Emerged
- A shared problem-solving language and process · A solution framework applied to participants' own problems
- Sector
- Sanayii
Inside the project
Focus
How can problem solving move from an individual skill to a team capability?
The project focused on addressing a project / service-based need through structured problem-solving practices.
The account of this project was structured around the organization's own definition of its needs.
There is no right solution to a wrongly defined problem. This is where problem-solving work begins.
Scope
We worked with teams and departments at the organization's Kütahya branch on the problems they faced. We focused on innovative and rapid problem-solving techniques to address these issues and provided facilitation support.
Implementation
HOW WAS STRUCTURED PROBLEM SOLVING USED IN THIS PROJECT?
Rather than rushing to solve a problem at first glance, we followed a process emphasizing root cause analysis and contradiction-based definition. Participants worked on their own operational problems.
Problem solving is not just a training topic but a practice that should be part of the organization's working culture.
The journey we designed
- 01EXPLOREA situation map was developed by considering the organization's real needs, current ways of working and external signals together.
- 02REFRAMEThe work was co-created with the organization’s teams throughout the project. Feedback informed the design at every stage.
- 03BRING IT INTO THE ORGANIZATIONThe resulting model was connected to the organization’s operations.
Kaykayoğlu project insight
Problem-solving skill comes more from the team's method than from the individual's intelligence.
Explore further
Selected resources that examine the transformation highlighted by this project from a broader perspective.