All projectsBSH
Advanced problem solving
Structured solutions to complex technical and organizational problems through the TRIZ approach.
At a glance
- Project Focus
- Problem Solving · Creativity and Product Development
- Approaches Used
- Facilitation
- What Emerged
- A shared problem-solving language and process · A solution framework applied to participants' own problems
- Sector
- White Goods
- Year
- 2026
Inside the project
Focus
How can problem solving move from an individual skill to a team capability?
The BSH project focused on addressing a training need through structured problem-solving practices.
The account of this project was structured around the organization's own definition of its needs.
The "Advanced Problem Solving" training was delivered by Ruhi Kaykayıoğlu.
There is no right solution to a wrongly defined problem. This is where problem-solving work begins.
Scope
We worked with participants on analysing complex problems, identifying contradictions, questioning assumptions and developing alternative solutions systematically. We included TRIZ as we explored approaches to technical and organisational problems.
Implementation
HOW WAS STRUCTURED PROBLEM SOLVING USED IN THIS PROJECT?
Rather than rushing to solve a problem at first glance, we followed a process emphasizing root cause analysis and contradiction-based definition. Participants worked on their own operational problems.
Problem solving is not just a training topic but a practice that should be part of the organization's working culture.
The journey we designed
- 01EXPLOREA situation map was developed by considering the organization's real needs, current ways of working and external signals together.
- 02REFRAMEParticipants practiced creative problem solving and application through their own real work problems.
- 03BRING IT INTO THE ORGANIZATIONA follow-through plan was developed with teams to connect the methods learned to daily workflows.
Kaykayoğlu project insight
Problem-solving skill comes more from the team's method than from the individual's intelligence.
Explore further
Selected resources that examine the transformation highlighted by this project from a broader perspective.